Personalised customer and service portal for waste management

Personalised customer and service portal for waste management


Customer and service portal for improved professionalism and customer service

How well you keep in touch with customers, partners and authorities will set you apart from the competition. A dedicated customer service portal will strengthen business relationships and provide 24/7 support. As well as a means of communicating with all parties in the disposal process, the portal can relay important information.

Regardless of whether via web browser or your own designed app for tablet/smartphone: your customer always has easy access to your services.

Simple, modular, scalable, and mobile

Automated porcesses - from first contact and order processing to evaluation - remove the work burden and increase transparency. Automatically transmit invoices eletronically. Schedule waste disposal orders directly with customers via the portal. Secure more orders with a personalised online store. Thanks to the eSERVICEportal, all this is possible without the need for an in-house IT team. As administrators, customers and partners can individually assign and control the authorization rights of their employees in order to manage access to information and data transmission.

iOS/ Android App: Your service as a mobile companion

The eSERVICEmobile app - tailored to your CI (Corporate Identity) - is the mobile companion through which customers can access the status and information regarding a disposal process at any time. An integrated chat feature provides customers with easy access to your service team.

Already successfully in use for…

Berndt GmbH

Quick availability & automation

pro-matik GmbH & Co. KG

Software partner & interface management


  • 24/7 356 days per year access without the need for telephone wait time
  • Documentation of all disposal processes
  • Paperless overview of contract details and invoices
  • Automated processes with interfaces to IT systems
  • Authorisation allocation to internal and external users
  • Greater choice of custormer contact-points - through a dedicated app or web interface
  • Suitable for all company sizes and roles along the disposal chain
  • Seamless integration with Axians eWaste's digital solutions for waste management and the environment

Your own portal for all waste management processes. Plan, control and communicate with your employees, customers and partners.

To the portal

Disposal requests

The electronic enquiry form for waste disposal is designed to help the customer to enter all the relevant data for the preparation of a quotation.

A workflow then supports the further preparation and dispatch of the quotation to the customer.

Quotations are usually created in the existing ERP system and can then be transferred to the eSERVICEportal or manually uploaded.


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