How well you keep in touch with customers, partners and authorities will set you apart from the competition. A dedicated customer service portal will strengthen business relationships and provide 24/7 support. As well as a means of communicating with all parties in the disposal process, the portal can relay important information.
Automated porcesses - from first contact and order processing to evaluation - remove the work burden and increase transparency. Automatically transmit invoices eletronically. Schedule waste disposal orders directly with customers via the portal. Secure more orders with a personalised online store. Thanks to the eSERVICEportal, all this is possible without the need for an in-house IT team. As administrators, customers and partners can individually assign and control the authorization rights of their employees in order to manage access to information and data transmission.
The eSERVICEmobile app - tailored to your CI (Corporate Identity) - is the mobile companion through which customers can access the status and information regarding a disposal process at any time. An integrated chat feature provides customers with easy access to your service team.
Quick availability & automation
Software partner & interface management
Tablet or smartphone (Android/iOS):
With eSERVICEmobile, you can access the status and all information and documents related to a disposal process anywhere, anytime. View orders or invoices. Initiate disposal orders. Give customers easy access to your webshop. Share photos. Communicate with those involved in the disposal process on the go and stay up to date with push notifications and a live view of the current status of orders. Intuitive interface makes the app easy to use. Your data is protected by the portal's SSL encryption and sent in encrypted form.