Phone: +49 731 1551 177 or e-mail to firstname.lastname@example.org
We require a written cost acceptance confirmation before processing your support inquiry. This cost acceptance must be confirmed for each new inquiry, and is limited to a maximum processing duration of 60 minutes.
If charged services are provided by telephone support / remote maintenance, these will be charged at an hourly servicing rate of 155 €/hour net.
You will be invoiced for every 15 minutes or every part of a 15 minute block.
1 The time invoiced in call solutions includes not only the telephone call and/or remote maintenance, but also preliminary analysis and written documentation.